FAQ's

About Us:
We’re a family run business of photographers. We are here to help out other photographers if they need a lens that they do not have for a shoot or for vacation to capture the perfect shot, without having to shell out a lot of money for one time use.

Equipment

How do you decide what to stock?
When we decided to start this site, we decided first to only carry the best Canon lenses and only Canon L lenses. We decided to offer fast primes and long telephotos along with some popular lenses. 100% of the income from LensesToRent.com is being invested in new stock so we always want suggestions for new items.

Do you charge a deposit?
Not at this time, however we reserve the right to change this policy in the future. Our strict policies regarding shipping addresses and identity verification procedures serve as an adequate substitute. To limit our risk, a maximum of three lenses may be rented or in transit per household at a time.

Is the equipment in good condition?
We check each lens visually and take pictures with it before it is shipped out. We guarantee the glass is clear, the lens works normally, the pictures it takes are sharp. These lenses are used regularly so there will probably be some scuff marks on the barrels, etc.

What comes with the lens?
Each lens comes with front and rear caps. Most lenses will have a hood included (non “L” Canon lenses do not include a hood). All lenses with come with a Lowepro lens case. The largest telephoto lenses are shipped either in their hard case or in a padded soft case.

What if I damage the lens?
Let us know immediately. Our contract states if the lens is broken you are responsible either for replacing it or paying for repairs. Minor damage is repaired at Canon NJ and we will charge you the actual repair cost. If its not repairable, we’ll charge you the cost of a used lens of comparable quality. We do NOT charge you a new lens price to replace a used lens. We also do not charge you rental while the lens is being repaired as long as you let us know about damage before you send the lens back.

What do you consider damage?
Any scratches or scuff marks on the glass, impact damage to the mechanicals (failure to autofocus, inability to zoom or focus), water or moisture damage. Minor scuffmarks to the barrel or hood are considered normal use, not damage. If you tell us “it just stopped working” we’ll use the Canon repair center as arbitrators. If they say “water damage” or “impact damage”, you are responsible.

When does my rental period begin and end?
Rental begins day after the lens is available to you. When UPS delivers (or attempts to deliver) the lens on Monday your rental begins on Tuesday, etc. On the last day of the rental (7, 14, 30) you must ship the lens back to us.

When is my credit card charged?
At the time we pack for shipping the lens for immediate rentals.

Can I take the lens out of the U.S.?
The terms of the rental are that the equipment not leave the Continental U. S. However, we sometimes will make exceptions if you notify us in advance. The lens MUST be delivered to and returned from an U. S. address. Remember, though, lenses are targets for theft and you are responsible for loss.

Shipping

What are shipping costs?
We use UPS Ground for shipping, you can use the online calculator to see how much shipping will be. Sometimes we can put two small lenses in one box – when this is the case our shopping cart will automatically reduce shipping charges for you. The largest telephoto lenses (400mm) are in oversized boxes and shipping rates for these depend on your location and if you want the hard case included.

How long until you ship my lens?
We usually ship within 24 hours on your order being placed.

How long does shipping take?
UPS Ground usually 2 or 4 days. The west coast and western mountain states are usually 3 or 4 days. You will need to sign for the lens when it arrives, so you might want to ship to your office if no one is home during the day.

Is faster shipping available?
We will ship by UPS overnight or second day air, you can see shipping prices when you check out.

How do I return the lens?
We will have a prepaid return-shipping label in the box with your lens. Repack the lens in the box and padding it came in, seal it, put the return label on it, and take it to the post office.

Can I pick up lenses in person?
Yes, if you are in the Cincinnati, OH area.


Other Questions

What if I want something you don’t carry?
Please email us. If we have two or three requests for an item, we’re likely to add it. Also if you want an item for an extended lease we will almost certainly be able to a accommodate you.